"Did You Know?"

When that professional service technician knocks on your door,
many costs have been incurred just to get him there, ready to do the job.

Don't Judge Service Charges Solely by the Time the Technician
Spends in Your Home or Business

When our professional service technician arrives at your door, many costs have already been incurred just to get him/her and our truck there, ready and able to complete the job.

A qualified service organization's costs begin with the salary of the professional technician. This amount is the same whether the technician is actually making repairs on customer premises, traveling to keep service appointments or participating in training programs to sharpen his/her skills.

The cost of doing business (overhead) must also be added to the technician's salary. These overhead costs can amount to substantially more than the technician's salary.

Now comes profit. A 10% net profit on the selling price, although seldom realized, would be ideal. Accordingly, if your service charge is $200.00 and we are efficient enough to earn 10% of the $200.00, we earn $20 taxable dollars. We are sure you'll agree that is not excessive for providing top quality services on your premises.

All things considered, the cost of a service organization for it's service technician's time on the job is the same whether he/she works with tools or not. A service call that results only in a diagnosis for resolving the problem warrants a service charge.

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